Yes, we operate in full compliance with Part 107 of the Federal Aviation Administration (FAA) and hold all the necessary licensing required for our operations. Our team of remote pilots has obtained the required FAA Remote Pilot Certification, ensuring that our operations adhere to the highest standards of safety, legality, and professionalism.

Yes, we understand that circumstances may change, and you may need to modify your booked package. We offer flexibility to accommodate your needs. To make changes to a booked package, please contact us via email at contact@arrowview.co.

While drones primarily excel at capturing exterior shots, we also offer services to capture interior shots using traditional photography equipment. This ensures a comprehensive visual representation of properties, combining the unique perspective of drone photography with the finer details of interior shots.

Safety is our utmost priority. We adhere to all applicable regulations and guidelines set forth by aviation authorities. Our remote pilots conduct thorough pre-flight inspections, monitor weather conditions, maintain safe distances from people and property, and follow strict operational protocols to ensure safe and responsible drone operations.

Absolutely! We have a portfolio of our past drone photography projects, including real estate properties, commercial developments, construction sites, and more. Please visit our website’s portfolio section (WIP) or contact us directly to request samples that align with your specific needs.

Yes, we offer professional post-processing and editing services to enhance the quality and visual appeal of our drone imagery. This includes color correction, image retouching, panorama stitching, and other adjustments to ensure the final product meets your expectations and aligns with your branding.

We understand that circumstances may arise where a customer may request a refund for our services. However, it’s important to note that refunds are handled on a case-by-case basis, and we cannot guarantee that every request will be eligible for a refund. Here’s why:

1. Customized Services: Our drone photography services are often tailored to meet the unique needs and specifications of each customer. This customization may involve pre-planning, scheduling, equipment preparation, and other associated costs. As a result, refund eligibility may be influenced by the extent of customization and resources invested in preparing for the service.
   
   

2. Time and Effort: Our team puts significant time, effort, and resources into planning, coordinating, and executing drone photography sessions. From pre-flight preparations to on-site operations and post-production work, considerable work goes into ensuring high-quality results. In certain cases, this effort may limit the possibility of providing a full refund.
   
   

3. Third-Party Expenses: In some situations, we may incur expenses or hire third-party professionals to support specific projects or requirements. These expenses might include obtaining permits, coordinating with location managers, or acquiring specialized equipment. Such costs could impact the refund amount or feasibility, as they may not be recoverable.
   
   

4. Delivery of Services: Once our drone photography services have been rendered, and the resulting deliverables have been provided to the customer, it becomes challenging to reverse the completed work. Refunds for services that have already been delivered may not be feasible due to the intangible nature of the provided service and the inability to retrieve or return the completed work.
   
   

5. Mitigating Factors: Each refund request is assessed based on the circumstances presented by the customer. Factors such as the timeline of the request, any potential financial losses incurred by our company, and the reason for the refund request are taken into consideration during the evaluation process.

Despite these considerations, we assure you that customer satisfaction is of utmost importance to us. We will diligently review each refund request, taking into account the specific circumstances and seeking a fair resolution. Our primary goal is to ensure open communication, address concerns promptly, and find mutually agreeable solutions whenever possible.

We encourage customers who are considering our services to thoroughly review our portfolio, communicate their requirements and expectations, and ask any questions they may have before booking. This proactive approach helps ensure that we can provide the best possible service and minimize the likelihood of refund-related concerns.